Application Development & Support Supervisor | Minnestar

Minnesota IT Services

Working Title: Application Development & Support Supervisor 
Job Class: Systems Analysis Unit Supervisor
Agency: Minnesota IT Services

  • Job ID: 78223
  • Location: St. Paul
  • Telework Eligible: Yes
  • Full/Part Time: Full-Time, #LI-Hybrid
  • Regular/Temporary: Unlimited
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 07/10/2024
  • Closing Date: 07/24/2024
  • Hiring Agency/Seniority Unit: Minnesota IT Services
  • Division/Unit: Minnesota Department of Transportation (DOT)
  • Work Shift/Work Hours: Day / 07:00 a.m. – 05:30 p.m.
  • Days of Work: Monday – Friday
  • Travel Required: No
  • Salary Range: $38.74 – $66.92 / hourly; $80,889 – $139,728 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 216 – Middle Management Association/MMA
  • FLSA Status: Exempt – Executive
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives in government IT. This position serves our partners at the Minnesota Department of Transportation (MnDOT). MNIT MnDOT supports an agency with technology integrated into all areas of business. From business intelligence and solutions for critical transportation infrastructure to planning and operating a safe, efficient, and reliable multimodal transportation system, the team connects people and markets across Minnesota.


Job Summary

As an Application Development and Support Supervisor, you will supervise, manage, direct, and lead a team to deliver application development and support services for commercial-off-the-shelf (COTS), Software-as-a-Service (SaaS) and custom-built applications used by the MN Department of Transportation (MnDOT). This exciting leadership position will partner closely and collaboratively with MnDOT’s Engineering Services Division (ESD) and its Project Data Management Section (PDMS) to supervise, delegate, and direct the work of your assigned embedded staff and contractors per priorities set by MnDOT and will collaborate on application lifecycle planning for new, enhancements, replacements, and retirements to ensure applications remain on current technologies, identified risks are properly mitigated, and applications/systems are fully supported.  You will communicate, coach, coordinate, plan, and guide your team to deliver and resolve simple to very complex tasks to ensure assigned applications remain supported, secure, preserved, reliable, and align to our MnDOT partner needs and priorities and meet or exceed their expectations.


This position is currently eligible for full-time telework:  

  • Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota. 
  • Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible. 


Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume:

This position requires a minimum of three (3) years of experience in a technical application management or technical support function and services.

Experience must include and demonstrate the following:

  • Supervising or serving as a team lead for delivering technical development or support functions and services for large, mission critical, and complex applications (e.g. incidents response, service requests, work orders, configurations, integrations, preservations, upgrades, enhancements, etc.)
  • Customer relationship management or serving as a technical liaison to business partners to understand and align application development and support services to meet their business needs and priorities.
  • Ability to communicate technical information and issues clearly and effectively, both in writing and verbally, including ability to tailor messaging to a wide variety of audiences including stakeholders, business partners, technical staff, supervisor peers and executive leadership.

Preferred Qualifications

  • Experience with Agile, Product and/or Program management and software development lifecycle (SDLC) methodologies, practices, and approaches.
  • Experience leading a team in a technical application development and support function for large and complex applications with a minimum of 2 (two) years supervisory/management experience in that same function.
  • A college degree in a computer science, software engineering, information technology (IT), management information system (MIS), geographic information systems (GIS), or other closely related technical field.
  • Experience providing performance and talent management including but not limited to assessing employee knowledge, skills, and abilities (KSAs), employee engagement, training and development (both technical and professional/soft skills), team building, participative management, and problem identification and resolution.
  • Experience providing technical leadership, service delivery, IT Service Management (ITSM), managing service level expectations, and keeping application development and support activities focused on and aligned to our MnDOT’ business partners needs and priorities as well as supporting and adhering to MNIT’s strategic and tactical direction, processes, and standards.
  • Strong ability to be inclusive and work with all levels of the organization, diverse audiences, and perspectives, including business and technical stakeholders, communicate in an effective and tactful way. Able to translate technical information into plain language and vice versa.
  • ITIL certification and experience with ITIL process management and application problem management.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:


  • SEMA4 Records Check (applies to current and past state employees only)
  • Criminal History Check
  • Reference Check
  • Social Security and Address Verification
  • Education Verification
  • Other legally required checks


Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

Job Type: Full-time
Compensation: $38.74 - $66.92 / hourly - $80,889 - $139,728 / annually
Compensation Type: Salaried
Location: St Paul, MN - Telework
Posted by Karla on July 10, 2024