Cloud Systems Manager | Minnestar

Arctic Wolf

Ready to further your career in the fast-paced, exciting world of cybersecurity?


Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.


Our mission is simple: End Cyber Risk. We’re looking for an IT Cloud Systems Manager to be part of making this happen.


The IT Cloud System Manager will contribute to our IT Infrastructure, by providing high quality operational and technical cloud application and cloud infrastructure management to internal business functions at Arctic Wolf, while also working closely with our internal stakeholders to minimize the adverse impact of incidents and problems and preventing reoccurrence of incidents.



  • Lead & manage daily operations of the Cloud Operations team including alignment & execution with strategic business objectives, workload management, & escalation while being able to listen to business problems and chart the solution path for the team.
  • Work within an ITIL based support structure focusing on quality support, communication, engagement and establishing metrics to measure and report on the performance of all aspects within the Cloud Operation team.
  • Manage & direct project work for the team establishing timelines & holding the team accountable including system upgrades, new process rollouts, audits, migrations, etc.
  • Report on key team & service metrics, activities, project progress, etc. to leadership on a regular basis.
  • Contribute to the planning of application upgrades, releases, and configuration changes; provide input to implementation, backup and roll-back plans
  • Provide input to application/infrastructure scalability
  • Direct oversight, planning and secure operability of cloud applications such as Egnyte, O365, Zoom, Slack and Cloud Infrastructure such as AWS.
  • Ensure our infrastructure & network is always functioning as effectively and securely as possible.
  • Evaluate new software and hardware required to meet a business need or to make a process more effective.
  • Work with upper management to create a roadmap for our infrastructure needs. Draft a quarterly roadmap and vision board for the company team.
  • Draft timely requirements for the infrastructure engineering team to execute on plans.
  • Be a point of contact for all vendors, service providers, and consultants as it relates to our loud infrastructure and owned applications.


Minimum Qualification:

  • 3+ years experience supporting Cloud Infrastructure, SaaS applications and related architecture
  • 3+ years experience in a technical management role
  • Ability to undertake tasks in a dynamic environment including meeting deadlines, demonstrating commitment to customer service, working with limited supervision and adhering to workplace standards, procedures and agreements
  • Project management skills with complex environments


Don’t meet all the requirements? That’s okay! We still want you to apply. We have many opportunities, and we are always looking for top talent.


About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work – USA (2021, 2022) and Great Place to Work – Canada (2021, 2022).


Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.


We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.


We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.


All wolves receive compelling compensation and benefits packages, including:

·       Equity for all employees

·       Flexible time off, paid volunteer days and paid parental leave

·       RRSP and 401k match

·       Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing


Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
  • Background checks are required for this position.


Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

Job Type: Full-time
Compensation Type: Salaried
Location: Eden Prairie, MN
Posted by Arctic Wolf on November 11, 2022