Working Title: Mainframe Systems Supervisor
Job Class: Systems Supervisor
Agency: Minnesota IT Services
- Who May Apply: Open to all qualified job seekers
- Date Posted: 11/10/2023
- Closing Date: 11/27/2023
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Enterprise / Production Support Supv
- Work Shift/Work Hours: Day
- Days of Work: Monday – Friday
- Travel Required: No
- Salary Range: $37.81 – $64.89 / hourly; $78,947 – $135,490 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 216 – Middle Management Association/MMA
- FLSA Status: Exempt – Executive
- Telework Eligible: Yes #LI-Hybrid
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Join the 2,500+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
Job Summary
The Mainframe Supervisor will supervise the Mainframe Services section within the Enterprise Service Delivery/IaaS Division. This includes z/OS, Mainframe Network, Mainframe Storage, Mainframe Automation, and eReports. The incumbent will provide operational direction within each of these areas while ensuring the appropriate processes and procedures are in place to provide reliable service to all customers. They will assist in determining the operating budget for the MNIT Mainframe group. Processes and procedures should include but are not limited to the following: IPL, patching schedules, monitoring, refresh cycles, automated metrics, hardware and software standards/exceptions, incident management and change management. All processes and procedures address mainframe hosting workload both within MNIT data centers and disaster recovery-based service offerings.
This position is currently eligible for full-time telework:
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Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
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Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
Qualifications
Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume:
Position requires a minimum of four (4) years of experience in mainframe technical support.
Experience must include:
- Two (2) years of lead work or supervisory experience.
- Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
- Customer service skills that include active listening, empathy, and problem-solving.
Preferred Qualifications
- Experience contributing to a department operating budget.
- Knowledge of IBM zSeries mainframe hardware.
- Knowledge of IBM zOS operating system and related components.
- Experience coordinating efforts to identify and resolve problems that impact major applications or infrastructure.
- Experience managing changes to the processing environment.
- Experience in dealing with vendors in the negotiation of software/hardware contracts.
- Experience in managing customer relationships.
- Ability to analyze problems in a logical manner and to isolate failing components.
Additional Requirements
This position is based in St. Paul, Minnesota. This position will require the employee to be in the office based on business needs and other dependencies.
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- CJIS Background Check
- Other legally required checks
Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.
