System Administrator - ITS4 | Minnestar

Minnesota IT Services

Working Title: System Administrator 
Job Class: Information Technology Specialist 4
Agency: Minnesota IT Services

    • Who May Apply: Open to all qualified job seekers
    • Date Posted: 08/30/2023
    • Closing Date: 09/19/2023
    • Hiring Agency/Seniority Unit: Minnesota IT Services
    • Division/Unit: Department of Public Safety/Bureau of Criminal Apprehension
    • Work Shift/Work Hours: Day Shift
    • Days of Work: Monday – Friday
    • Travel Required: No
    • Salary Range: $33.13 – $54.64 / hourly; $69,175 – $114,088 / annually
    • Job Class Option: Systems Software
    • Classified Status: Classified
    • Bargaining Unit/Union: 214 – MN Assoc of Professional Empl/MAPE
    • FLSA Status: Exempt – Administrative
    • Telework Eligible: Yes – #LI-Hyrbid


Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Join the 2,500+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Bureau of Criminal Apprehension (BCA) within the Department of Public Safety (DPS). MNIT BCA provides comprehensive IT operations and support services, custom application development, and dedicated business-specific support functions for investigative and specialized law enforcement services. You will support an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes.

Job Summary

As a System Administrator, you will maintain and support systems and software, both commercial, off-the-shelf (COTS) and custom- developed applications to meet business needs and ensure successful operation of these systems. This position is responsible for monitoring system availability and performance, troubleshooting incidents and problems related to system performance and user issues, making configuration changes to systems related to user role changes, business requirements or workflow changes, and system performance needs. This position works with LAB business partners’ and vendors to onboard new integrations and new users of systems and services. This position will primarily support a sub-group of MNJIS applications and will serve as a backup for other application support team members by cross-training in their areas. The System Administrator will also coordinate with business product managers, other IT functional areas and vendor support staff as necessary to successfully plan and deploy updates and new releases for COTS and custom-developed applications management. This position provides expertise in Microsoft Windows Server, web servers (IIS and Apache), and tools specific to web-enabled systems. This position will also have expertise in TCP/IP networking, systems security, and related hardware setup, configuration, and maintenance to maintain a highly available and secure data center environment.

This position requires an employee to be onsite at the work location 2 days per week 

    • Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies
    • Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.


Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.

This position requires a minimum of four (4) years of experience supporting and monitoring enterprise software applications and Windows 2016/2019/2022 Server and IIS, including end user support and performance monitoring

    • Demonstrated troubleshooting and problem solving abilities related to user issues, system performance, and workflow issues, as well as connectivity issues due to web server, application error or other causes.
    • Ability to read and understand highly technical documentation supplied by software vendors for the installation and maintenance of software products.
    • Strong communication skills sufficient to clearly communicate highly technical concepts, and to introduce new technological tools or methods.
    • Ability to establish strong business partnerships with MNJIS team members and BCA LAB and technical staff.

*A Master’s degree in Information Technology or a related field substitutes for three years of experience, OR a related Bachelor’s degree substitutes for two years, OR a related Associate’s substitutes for one year*

Preferred Qualifications

    • Knowledge of web services and database architecture
    • Knowledge of and experience with Agile Framework and Kanban workflow
    • Vendor management and accountability for Service Level Agreement (SLA)
    • Criminal justice information systems experience, knowledge of criminal justice process, forensic science, and/or terminology and compliance
    • Knowledge of and experience with Laboratory Information Management Systems (LIMS)
    • Ability to work independently and collect business needs
    • Well-developed interpersonal skills and collaborates with customers and peers


Additional Requirements

This position is based in St. Paul, Minnesota. This position requires an employee to be onsite at the work location 2 days per week.

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

    • SEMA4 Records Check (applies to current and past state employees only)
    • Criminal History Check
    • Reference Check
    • Social Security and Address Verification
    • Education Verification
    • CJIS Background Check
    • Drug screen testing
    • Other legally required checks


Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Job Type: Full-time
Compensation Type: salaried
Location: St. Paul, MN - Telework Eligible
Posted by Karla Larson on September 1, 2023