Technical Integrations Manager | Minnestar

Total Expert
We are looking for a Technical Integrations Manager to help us transform and manage our banking industry integration ecosystem. This role will help developers bring innovative solutions to our financial services clients and their customers. In this role you will work with internal and external stakeholders to define our integration process for partners and deliver new integrations to the market. You will serve as the resident expert for our APIs and how to implement them effectively.  You will also work closely with our Product and Alliances teams to share how the developer community is utilizing our APIs and how we can take them to the next level.
You’ll also develop a keen sense of empathy with internal and external customers (including developers) through direct observation and data analysis, and you’ll band together with cross-functional team members from all departments to get new API solutions to market while communicating priorities, progress, scope and tradeoffs. The work you do will educate and empower tens of thousands of financial services leaders to help their customers make critical financial decisions that shape their lives.
This role will be joining a team of 3 in our greater product organization, and reports to
This is a remote role with the option of hybrid work for candidates located in the Twin Cities area. For remote employees, you can expect to travel 6-8 times per year.

What You’ll Do:

    • Create standard practices for developers that integrate with Total Expert including enriching the onboarding experience, driving adoption, and ensuring good market fit for our customers.
    • Work with all levels of our customer and partner developers to understand use cases for our APIs and help them bring innovative solutions to market.
    • Define, own, analyze and report on the community to drive insights to internal and external stakeholders.
    • Drive adoption of our APIs by working with our marketing teams to educate the market on the value our solutions and how they can bring value to consumers.
    • Support the enablement of systems integrators who will assist in scaling API solutions for our customers.
    • Foster a workplace with the highest moral and ethical standards to ensure Total Expert remains an environment that promotes respect, innovation and creativity.
    • Represent our brand to developers and integration partners across FinTech and MarTech spaces.

What We Look For:

    • Minimum of 3+ years, ideally 5+ years, of Integrations/Alliance experience in a SaaS environment.
    • Experience in the banking or financial services technology industry.
    • Experience defining, working with, building, and managing integrations and integrating 3rd party solutions through API interfaces.
    • Extensive experience working directly with software engineers to implement, troubleshoot, and test APIs.
    • Familiarity with a variety of web development languages with expertise in 2 or more, including NodeJS, Python, Ruby, PHP, Java, C# etc.
    • Will thrive in high growth culture: Has a forward-thinking mindset, resilient, adaptable, and curious.
    • Entrepreneurial approach to build relationships (internal and external), make progress and work through obstacles.
    • Fluency with technical details, ability provide guidance and documentation for technical users while also showing the ability to translate for a non-technical audience.
    • Superior analytical, prioritization, communication, and negotiating skills.
#LI-NS1 #LI-Remote
Company Mission & Vision:
Total Expert’s mission is to empower modern financial institutions to create trusted lifelong customer relationships. Our vision is to orchestrate the perfect customer journey across modern financial services by creating the leading purpose-built platform.
Total Wellness:
We believe that living a balanced life leads to more creativity and productivity. Total Expert offers the following benefits to support employees in their pursuit of Total Wellness.
Physical Wellness:
• Medical, Dental & Vision Coverage
• Prescription Drug Coverage
• GymPass
• Health Advocate Program
• Flexible Time Off Program
Financial Wellness:
• 401(k) Retirement Savings Plan & Matching Program
• Health Savings Account, Flexible Spending Accounts & Disability Protection
• Life & Voluntary Life Coverage
• Paid Parental Leave
• Pet Insurance
• Employee Referral Bonus
Our Pledge:
We believe that strength comes from diversity and we strive for a culture where every person’s voice, unique lived experience, and talents are embraced and celebrated. We are committed to attracting and hiring for diversity of all kinds, creating better opportunities for inclusion and belonging throughout our employee lifecycle, and establishing and/or refining our internal practices and procedures to ensure equity.
About Us:
Total Expert is a pre-IPO, series C, $50M (annual recurring revenue) fintech company. We are growing fast (between 30-40% annually), and as a CRM and marketing automation platform purpose-built for lenders and banks, we enjoy a tremendous product market fit for the world-class financial institutions we serve.
The Total Expert platform unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle. We are determined to reimagine the way people and technology work together so that our customers build more meaningful, human connections with their customers.
Innovation Path:
With 1/3 of our annual budget committed to R&D, Total Expert is executing on a platform modernization journey, which has allowed us to focus on: team autonomy, continuous integration and deployment, and building the architectural foundation for the future. The results so far? 1) We moved from monthly deployment to multiple times per day, 2) our teams are empowered to make decisions and lead the architecture of their domain, and 3) we’ve built an event-sourced backbone as the foundation to build enterprise services with velocity.
Industry Leader:
Amidst business and integration growth, Total Expert continues to receive several awards and industry recognition. G2, the world’s leading business solutions review website, has identified Total Expert as a leader across four categories in the Summer 2022 reports. These rankings were achieved based on market presence and customer satisfaction of real users, which were then compared to similar products in each report category.
Along with this achievement, Total Expert recently has been recognized with the following awards and honors:
-Named to the 2022 Inc. 5000 Series: Midwest list for the third consecutive year
-Named a finalist in the “Best Consumer Digital Banking Solution Provider” category of the Banking Tech Awards USA
-Listed as the fifteenth largest software company in the Twin Cities on the MSP Biz Journal – Software Development List
-Listed as an honoree for one of the most innovative technology companies in the housing economy on HousingWire’s 2022 Tech100 list for the fifth consecutive year
-Listed as number seven on the list of the 2022 Best Tech Startups in Minnesota
Come Join Us:
We’re changing how financial institutions engage with consumers, and it starts with the people behind our platform. We’re seeking passionate individuals to grow with us as we continue to empower leading financial brands to form deeper customer relationships. Our most successful people have a “teamwork makes the dream work” mindset, operate with a strong sense of urgency, have an entrepreneurial spirit, and are solutions-oriented. Take a closer look!
Job Type: Full-time
Compensation Type: Salaried
Location: Remote
Posted by Total Expert on November 14, 2022