Working Title: Desktop User Support Technician
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services
- Who May Apply: Open to all qualified job seekers
- Date Posted: 04/23/2024
- Closing Date: 04/29/2024
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Minnesota State Academies for the Deaf and Blind
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday – Friday
- Travel Required: No
- Salary Range: $31.47 – $51.73 / hourly; $65,709 – $108,012 / annually
- Job Class Option: Systems Software
- Classified Status: Classified
- Bargaining Unit/Union: 214 – MN Assoc of Professional Empl/MAPE
- FLSA Status: Exempt – Administrative
- Telework Eligible: No
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Join the 2,500+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives.
Job Summary
As a Desktop User Support Technician, you will provide educational technology support to students, staff, administration, and other stakeholders at the Minnesota State Academies for the Deaf and Blind. You will be responsible for documenting processes to standardize across the enterprise team. This position will provide advanced technical support and troubleshooting for Laptop/ Desktop/ iPad / network devices. You will also provide support regarding virus and malware removal, workstation /server imaging, patching, troubleshooting PC, iOS and network devices, and oversee asset management.
This position requires an employee to be onsite.
Qualifications
Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume:
This position requires a minimum of three (3) years of experience supporting Microsoft Windows 10 and 11 as well as Apple IoS in an School/enterprise environment.
Experience must include:
- Supporting Supporting end to end LAN and WAN software and hardware in an enterprise or school environment. end to end LAN and WAN software and hardware in an enterprise or school environment.
- Strong troubleshooting skills.
- Proficiency in Microsoft Office 2013/2016/2019/ M365
- Working in Active Directory, Group Policy, Networking (TCP/IP, protocols, services, etc.), Security and VPN.
- Understanding of application packaging and deployments for PC.
- Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
- Customer service skills that include active listening, empathy, and problem-solving.
Preferred Qualifications
- Two years’ experience using Meraki MDM/ M365 management platforms.
- Strong project management skills
- Experience in Windows 10/ Win11 and touch devices.
- Knowledge of ITIL Foundation.
- Associate’s Degree in computer science, network administration or related field.
- Experience in configuring, using and troubleshooting Windows Servers/Active Directory, Group Policy, PDQ.
Physical Requirements
This position requires the ability to life up to 20 pounds.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- Other legally required checks
Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.
