Director of Shared Technical Services | Minnestar

Minnesota IT Services

Working Title: Director of Shared Technical Services 
Job Class: MNIT Division Manager 1
Agency: Minnesota IT Services

  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 04/30/2024
  • Closing Date: 05/20/2024
  • Hiring Agency/Seniority Unit: Minnesota IT Services
  • Division/Unit: Department of Human Services
  • Work Shift/Work Hours: Day Shift
  • Days of Work: Monday – Friday
  • Travel Required: No
  • Salary Range: $50.37 – $72.21 / hourly; $105,172 – $150,774 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 220 – Manager/Unrep
  • FLSA Status: Exempt – Executive
  • Telework Eligible: Yes – #Li-Hybrid
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Join the 2,600+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities. 

Job Summary

Are you ready to spearhead innovation and drive strategic planning in a dynamic environment? We’re seeking a visionary leader to join our team as the Director of Shared Technical Services! In this exciting role, you’ll be responsible for managing a diverse collection of mission-critical large-scale enterprise IT systems supporting our various business partners. You’ll have the opportunity to handpick cutting-edge technologies that align with our business needs, while also guiding strategic planning initiatives for our division and organization.

But that’s not all – you’ll also play a crucial role in fostering collaboration with external systems, including county systems and other state agencies, ensuring seamless interoperability and integration. As a key leader, you’ll have supervisory responsibility over a team of dedicated supervisors, technical development staff, and contractors, empowering them to bring our strategies and plans to life.

If you’re passionate about driving innovation, leading teams to success, and making a tangible impact in a fast-paced environment, then we want to hear from you! Join us on this exhilarating journey and be part of a team that’s shaping the future of technology in our organization. Apply now and let’s build something incredible together!

This position is currently eligible for full-time telework:  

  • Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
  • Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.


Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume:

Position requires a minimum of six (6) years of progressively more responsible professional experience in an IT role with responsibilities for the development and implementation of IT strategy and direction in a complex IT environment with diverse technologies, solution development, project and program management, data management, and customer demands.

This experience must include three (3) years of supervisory or managerial experience. This experience must include oversight of staff (e.g. selection, orientation, training, coaching, performance management, etc.). *Two (2) years of experience in a systems Architect classification or two (2) years of experience in an external IT architect role may substitute for two (2) years of the required supervisory experience*

Experience must also include:

  • Knowledge of vendor staff augmentation contracting management.
  • Knowledge of project, product, and portfolio management principles, concepts, and best practices.
  • Experience managing large -scale enterprise IT teams with staff that are 24×7 on-call, overtime, rotation, production support.
  • Experience handling high visibility critical production technical issues, communicating with stakeholders in plain language, both verbal and written.
  • Ability and/or experience to lead an organization of 50 or more staff.
  • Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
  • Customer service skills that include active listening, empathy, and problem-solving.

Preferred Qualifications

  • Ability to communicate verbally and in writing sufficient to communicate expectations to technical and managerial teams, communicate technical information to non-technical audiences, and effectively represent the agency to external customers or stakeholders.
  • Broad knowledge of current trends in information technology and technology solutions delivery and management to include life-cycle management. Experience with cloud technologies is preferred.
  • Ability and/or experience of addressing substantial challenges and successfully driving significant change through collaboration and matrix management.
  • Ability to collaborate across functions for effective organizational management, maturity, and growth.
  • Ability and/or experience to lead an organization of xx or more staff.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

  • SEMA4 Records Check (applies to current and past state employees only)
  • Criminal History Check
  • Reference Check
  • Social Security and Address Verification
  • Education Verification
  • Other legally required checks

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

Job Type: Full-time
Compensation: $50.37 - $72.21 / hourly - $105,172 - $150,774 / annually
Compensation Type: Salaried
Location: St Paul, MN - Telework
Posted by Karla Larson on April 30, 2024